IXWebHosting 购买过程和确认

IXWebHosting的购买，相信对于一些英文不太好的用户来讲，可算是一件难题。但笔者此次就为大家展示一下这个难题的解决过程。其实并不难，只要：三封邮件加一次Live Chat他们的在线客服支持，外加一次电话验证，就可以彻底搞定IXWebHosting购买的难题。具体以美国主机侦探论坛上一位朋友的亲身经历来进行说明。相信大家也想知道他是怎么解决这个难题的，废话不多说，咱们往下看： 

凌晨2:37下订单，购买IXWebHosting Unlimited Pro (Win)方案。具体购买年限及总的价格如下所示：
Unlimited Pro – UNLIMITED Sites + 3 Free Domains   10.95$/mo， 一年合计是：$131.40

使用招行信用卡支付，然后马上收到了第一封信：
Dear miibeian,
Thank you for choosing IX Web Hosting. We appreciate the trust you place in us and we will work hard to make sure we meet or exceed all of your expectations. We are already processing your order while you are reading this email.

You have chosen to purchase the following:
*) Hosting: Unlimited Pro (Win), Annual
Your credit card statement will show a charge of $131.40 by “IX Web Hosting”.
Follow this link to check the status of your order at any time:
https://manage.ixwebhosting.com/… er/order_dataid/460***/vcode/5002448****bcbf1007cf9b9b2ef02f
As soon as your order is processed, we’ll send you another email with specific information about how to manage everything.

In the meantime, feel free to access your control panel where you can contact our support, manage your products (once your order is processed), and review your billing options. We have designed our control panel so that you will find managing your account a user friendly and pleasant experience.  You can access it by using this information:

Control Panel URL:              https://manage.ixwebhosting.com
Email Address / Login:          *****@gmail.com

If you have any questions, don’t hesitate to contact us. *We’re here for you 24/7.*
Live Chat:      http://www.ixwebhosting.com/index.php/pages.LiveChat

Helpdesk:       https://manage.ixwebhosting.com

Telephone:      1-800-385-0450

Thank you for choosing us,

The Team At IX Web Hosting

早上9：29分，收到了来自美国的电话。结果不小心挂掉了。郁闷中，结果IXWebHosting就来信件告诉偶现在需要电话验证。信件内容如下：
Dear miibeian,
The following reply was added to your ticket (101****) by Yana K:

Dear miibeian,
We are trying to reach you regarding order that you recently placed with us. We would like to speak with you to verify your account details and order information so that this order can be processed correctly. Your order cannot be processed until we are able to speak with you.

You will be receiving a phone call using the number we have on file for your account. If you would rather be reached at an alternate number, or if there is a preferred time when we may contact you, please update this ticket with that information.

If you have any questions or concerns or you want to call us back to expedite verification you may contact Ix web hosting 24/7 at  614-534-1961 international or  +1-800-385-0450 within the States.

Best regards,
Yana Kaplanskaya
Customer Relations Dpt.

Click here to login and view the ticket:
https://manage.ixwebhosting.com/ … Modify/hd_ticketid/******

******************************

Subject: Order Verification
Account Link: General Inquiry
Category: Sales

******************************

Your initial inquiry:
We are trying to reach you regarding order ID ****** that you recently placed with us. We would like to speak with you to verify your account details and order information so that this order can be processed correctly. Your order cannot be processed until we are able to speak with you.

You will be receiving a phone call using the number we have on file for your account. If you would rather be reached at an alternate number, or if there is a preferred time when we may contact you, please update this ticket with that information.

We greatly appreciate your time and your business.
Please do not reply to this email as it is sent to you automatically and your answer will not be received. Instead, please respond to us by updating the ticket. Alternatively, you can reach us by 24/7 Live Chat at

http://www.ixwebhosting.com/index.php/pages.LiveChat
or by telephone at 1-800-385-0450 (international +1-614-534-1961).

Thank you!
Helpdesk System

IX Web Hosting

https://www.ixwebhosting.com

接着我又立刻联系IXWebHosting的在线客服Live Chat，聊天的内容如下：

Please wait for a site operator to respond.

You are now chatting with ‘Stepan Radibog’

Stepan Radibog: Hello, my name is Stepan, please let me know how can I help you today?

you: can you help me?

Stepan Radibog: Yes please

you: Unlimited Pro (Win) ID: #******, C****** Exp. Date: Apr-28-2010 Processing: Call

you: my Order: ******

you: sir i recvied your call from 0193852101,but i make a mistake to miss it,could your call me again now ?

Stepan Radibog: Please hold on, let me check

you: thank you!

Stepan Radibog: We will call you within couple minutes please

you: ok, i wait for you!

Stepan Radibog: Thank you

Stepan Radibog: By the way I’ve got something special for you.

Stepan Radibog: Here is my personal Employee Code for you: STEEL

Stepan Radibog: If you mention it in the “Employee Code” field during  your registration of any our products like domain registration or services (SSL, for example) I will be able to track and expedite your order by setting a high priority on it, that will avoid all possible mistakes and save your time. And in future you may get discounts and specials using that code.

you: tkx

Stepan Radibog: If you will mention Employee Code “STEEL” while submitting ANY your order I will make it work just within 5-10 minutes

Stepan Radibog: ,

Stepan Radibog: Your order is valid now

Stepan Radibog: You will receive a confirmation email within seconds. There will be login details please.

Stepan Radibog: Now you can login at manage.ixwebhosting.com and enjoy our servise.

you: OK, thanks for your help , best wishs ~

Stepan Radibog: You are welcome

Stepan Radibog: Please feel free to contact us if you need further assistance, we are available 24/7.

There may be a problem communicating with Stepan Radibog. Please wait while your chat is transferred to another operator.

You are now chatting with ‘Stepan Radibog’

经过联系IXWebHosting的在线Live Chat客服，然后他们再次来电话，询问两个问题：

第一个问题：我的E-mail是什么？

第二个问题：我的信用卡后4位和到期时间分别是什么？

回复就可以通过验证了，验证过后，再次收到了IXWebHosting 成功开通的邮件，具体内容如下：

Dear miibeian,

Great news! We have completed processing your order!

You have chosen to purchase the following:

*) Hosting: Unlimited Pro (Win)

Your credit card statement will show a charge of $131.40 by “IX Web Hosting”.

===============

Information on your new hosting account:

We’ve just completed setting up your brand new hosting account with the following information:

Server Name:  iis***.opentransfer.com

FTP Username: c******

FTP Password: *******

For more information on adding more domains to your account and pointing your domain to your new hosting account, check out our Hosting Manual by following this link:

http://www.ixwebhosting.com/index.php/pages.manual

Important: For your domain to work correctly, you must point it to our nameservers. You should point it to the nameservers shown below. For more information on how to do this, please take a look at the Getting Started Guide.

Point your domain to name servers:

ns15.ixwebhosting.com

ns16.ixwebhosting.com

===============

Tired of all the spam and unwanted emails? Try Ecommerce Spamguard. It will eliminate 100% of your spam. No more wasting time deleting emails you didn’t want in the first place. Click here to find out more.

http://www.ixwebhosting.com/index.php/v2/pages.antiSpam

Access your control panel to contact our support, manage your products, and review billing options.

Control Panel URL:              https://manage.ixwebhosting.com

Email Address / Login:          ******@gmail.com

Getting Help when you need it:

Here at IX Web Hosting, we are available to you 24 hours a day, 7 days a week. Therefore, never hesitate to contact us if you need help or advice.

Our FAQ, and Hosting Manual are excellent sources for you to get many of your questions answered.  All of this can be found in our customer resources center by following this link:

http://www.ixwebhosting.com/index.php/pages.customerCenter

You can also take advantage of our 24/7 personal support:

Live Chat:      http://www.ixwebhosting.com/index.php/pages.LiveChat

Helpdesk:       https://manage.ixwebhosting.com

Telephone:      1-800-385-0450

BingLian, we would love to hear from you, especially when it’s good news! So don’t hesitate to contact us if you have any comments or suggestions.

Thank you again for being our customer,

The Team At IX Web Hosting

至此，我的IXWebHosting购买历程就全部结束了。并且IXWebHosting主机所使用的控制面板是H-Sphere，体验了一下还挺简单的。